Best Practices for Importers Using DDU incoterm

DDU (Delivery Duty Unpaid)

How to Smoothly Manage the DDU Import Process

Importing goods under the DDU (Delivery Duty Unpaid) incoterm means the buyer takes responsibility for duties, taxes, and import clearance costs. While this provides buyers more control, it also may create complex workflows to master. By implementing best practices around customs brokers, documentation, shipment tracking, and more, importers can make the DDU process seamless.

How Do You Choose a Reliable Customs Broker for Clearing DDU Goods?

A key partner for DDU shipments is your customs broker, who will facilitate clearance of goods through destination customs. To set your imports up for success:

  • Verify that the broker is licensed and specializes in your product type.
    Licensed brokers with proven expertise related to your goods will clear them accurately. This minimizes clearance delays.


From: US Customs and Border Protection: To be sure a customs broker is still licensed with CBP, visit the webpage Find a Broker by Port. If the Custom Broker’s name is there, they should be legitimate, as this list is updated regularly.

You may also contact Broker Management by sending an email to
Make sure to include the topic in the subject line to ensure proper handling.
You may also write them at:Broker Management Branch
1331 Pennsylvania Avenue, NW
9th Floor
Washington, DC 20229

  • Clarify roles for submitting forms/payments. Streamline workflows by agreeing on which party submits documents and who receives final customs bills.


“When establishing our relationship with a new customs broker for DDU imports, we executed a Terms of Service agreement that delineated processes such as:

  • The broker will submit the import declaration on the importer’s behalf.
  • The importer will remit payment for each preliminary customs invoice within 2 business days via the broker’s online payment portal.
  • The broker will provide importer read-only access to the customs entry portal to monitor clearance status.”
ddu incoterm

Establish clear communication channels – Define accounts, contacts, and systems for exchanging shipment updates, and resolve issues promptly.


“As part of onboarding with our chosen DDU customs broker, we took steps to streamline communication flows including:

  • Creating designated importer user accounts within the broker’s Shipment Tracking Portal for our staff to monitor real-time shipment status.
  • Providing the broker with a specific email group address for efficient issue escalation to reach our import staff promptly.
  • Scheduling automated shipment status reports from the broker to be sent to our ERP system via API integration each evening with key milestones”

By selecting an appropriate, responsive broker, you enable customs clearance to progress quickly once DDU goods arrive.


What’s the Most Efficient Way to Organize DDU Import Documentation?

DDU imports require extensive documentation such as Commercial Invoices, Packing Lists, Origin and preference Certificates, and special compliance forms per product type.
To control this:

  • Create a standardized template for import orders – Centralizes key data needed (SKUs, values, quantity, dimensions) on each inbound order.
  • Use document management software to generate/store/access files to save time over manual document upkeep.
  • Archive copies after clearing customs – Retain your records to facilitate audits/duty refunds but remove outdated data to declutter systems.


Well-organized documentation allows DDU goods to clear customs without delays due to missing paperwork.

Why is Precise Tracking of DDU Shipments Essential?

With the buyer responsible for duties/taxes upon arrival, tracking DDU purchase orders in transit becomes vital to managing cash flow.
Steps to take include:

  • Enable tracking notifications from the supplier/freight forwarder – Automated milestone alerts provide visibility without manually checking.
  • Monitor shipment progress closely as the estimated arrival date nears – Enables you to plan duty payments, and arrange downstream transport.

“As our DDU purchase orders route toward the destination port, we closely track their status each step of the way, including:

  • Review daily ETA updates from our Asia-based supplier’s freight forwarder to understand any changes to the initial transit time estimates.
  • Leveraging our broker’s Shipment Tracker Portal to check as vessels reach US waters that cargo details match our expectations.
  • Noting when goods arrive at US ports so we can confirm they clear customs and trans-load to trucks within free time, avoiding storage fees.
  • Viewing clearances and releases in near real-time via our broker’s portal so we can swiftly arrange drayage and confirm warehouse appointments.

This close monitoring, as arrival nears, allows us to plan payment for impending duty invoices accurately. It also gives sufficient visibility to coordinate trucking or intermodal transport for goods exiting the port. By staying on top of DDU order milestones pre-arrival, we avoid scrambled logistics that can slow transfers or add costs.”

  • Address any delays promptly with the vendor – Quick issue resolution keeps goods moving to avoid added costs.

By tracking DDU shipments closely as they route to the destination, buyers retain control over the importation timeline and arrival duties owed.


How Should You Transport Goods After They Arrive at the DDU Location?

DDU terms cover shipments to the named port/place of importation. To move goods into your facility/stores:

  • Use designated customs bonded carriers for inland transport – Bonded trucks or rail transfer imported merchandise securely in transit.
  • Complete any required interim documentation – Some goods may need custodial paperwork while routed domestically.

“Once our DDU goods clear customs at the port, we often transport them via bonded trucking to a container freight station (CFS) closer to our facility for deconsolidation. During overland transit between the port and the CFS warehouse, the foreign merchandise remains technically ‘imported’ but not yet fully released. Our customs broker has us complete a Custodial Bond Declaration listing details like:

  • Origin port where DDU cargo entered.
  • Destination CFS address.
  • Description, quantities, and values of commodities.
  • Names of importer and bonded carrier.


Submitting this documentation provides a chain of custody while goods move domestically post-clearance. It ensures the trucking company maintains liability for securely conveying the imported products before final delivery. Completing interim forms like custodial bonds is a simple but critical process in DDU logistics flows between arrival and release.”

  • Verify transit insurance requirements with your broker – Protect high-value DDU goods from inland damage/losses.

Planning proper domestic transport from DDU arrival ports permits goods to smoothly complete the first/last mile.

What’s Needed to Make Timely Duty Payments on DDU Imports?

To avoid added fees when clearing DDU orders:

  • Confirm payment expectations upfront with your broker – Understand payment types accepted, deadlines, and processes.
  • Review preliminary entry paperwork to verify estimated duty due – Validate the proposed amounts align with your calculations.
  • Pay final customs invoicing promptly when received – This releases goods from bonded storage facilities.

By preparing to remit owed import duties quickly, DDU goods can be cleared by customs and delivered without undue delays.

DDU Import Best Practices – Summary

Key tips for streamlining DDU workflows:

  • Choose a qualified customs broker
  • Organize import documentation systematically
  • Track shipments closely as they route to destination ports
  • Arrange compliant transport for goods after arrival
  • Prepare to make duty payments on time per customs invoices

You can maximize control and support quick customs clearance to drive supply chain performance by leveraging these operational best practices around your DDU imports. Partnering with a trade specialist like eezyimport also simplifies the process using import compliance expertise.

5/5 - (9 votes)
eezyimport is an online platform and is not a licensed customs broker. However, we work closely with a third-party licensed customs broker who can assist with any entry-related issues.

eezyimport is an online platform and is not a licensed customs broker. However, we work closely with a third-party licensed customs broker who can assist with any entry-related issues.

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